Job Details

Salesforce Developer - Digital Learning at UT - UTK
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Position Number: 6013067
Location: Chattanooga, TN
Position Type: Computing - Other

Salesforce Developer - Digital Learning at UT - UTK
Knoxville, TN, United States

Job Identification: 1642
Job Category: Info Technology
Posting Date: 02/18/2025
Job Schedule: Full Time
Locations: 1331 Circle Park, Knoxville, TN, 37996, US

Job Description
Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for leading solution architecture, configurations, development, release management and implementation of changes into the Salesforce platform. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning's units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.

Responsibilities
Technical

Researches, designs, and communicates solution architecture approach.
Leads solution architecture, configurations, development, release management and implementation of changes into the Salesforce platform.
Develops proof of concepts (POC) and changes to release into preproduction and production environments.
Peer review changes to ensure standards and best practices are met.
Develops and enforces standard operating procedures for release management and source control.
Creates documentation and testing plans.
Oversees User Acceptance Testing (UAT) and release training.
Provides troubleshooting and platform support

Analytical

Gathers information and analyzes business requirements to design scalable, effective solutions.
Utilizes problem-solving skills to troubleshoot and optimize system performance.
Data modeling and understanding how to structure data efficiently within Salesforce.
Monitor and analyze the performance of Salesforce implementations.
Analyze user feedback and system interaction patterns to improve the usability of Salesforce features.
Relay and implement recommendations based user feedback and system interaction patterns to improve the usability of Salesforce features
Anticipate challenges in system integrations or customizations and provide proactive solutions to team.

Collaboration & Communication

Ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
Use effective communication to translate technical concepts for non-technical audiences.
Model team-oriented approach for working in Agile or Scrum environments.
Mentors and provides work direction to others.

Project Management & Adaptability

Utilization of project management methodologies to manage tasks and timelines efficiently.
Implement new Salesforce features or updates as they are released.
Prioritize tasks and work in a fast-paced, evolving environment.

Qualifications
Required Qualifications

Education: Bachelor's degree

Preferred Qualifications

Education: Bachelor's degree in related field
Experience:
- Knowledge of Salesforce Education Cloud, Marketing Cloud, Data Cloud, and Mulesoft.
- Five or more years of progressively responsible development experience in Salesforce
- Experience working in a higher education setting.
- Understanding of ETL (extract, transform, load) technologies and practices.
- Demonstrated proficiency in Microsoft Office applications, primarily Excel.
- Demonstrated successful management of multiple short-term and long-term projects, independent completion of projects with accuracy, thoroughness and creativity, and timely meeting of deadlines under pressure.
- Experience with complex data sets including manipulating, merging, restructuring and analyzing large data sets.

Work Location

Knoxville, TN. This position does have the potential for a hybrid working capacity.

Compensation and Benefits

UT market range: MR 14
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

About Us
With over 225 years dedicated to education and research, and as one of the 100 largest employers in Tennessee, there is endless potential to discover at the University of Tennessee, Knoxville. This advanced academic center comprises 17 degree-granting colleges and schools, 900+ programs of study, 547 graduate programs, and is home to over 7,500 employees statewide who support the continued growth of the state's flagship land-grant university. The University of Tennessee Institute of Agriculture, Anthropological Research Facility, Space Institute, and the UT Institute of Public Service are acclaimed entities of the UT system and with nearby affiliate, Oak Ridge National Laboratory, Rocky Top is a university on the rise. UT Knoxville considers its employees its number one asset and with values that focus on work-life balance, compensation, and innovative leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs. Apply today and join the Vol Family for life!
Ranked nationally as "Best Employer for New Graduates", "One of America's Best Large Employers", "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1642/?mode=location